At some point in life you will be involved in a conversation when tensions are high and the right thing needs to be said. One wrong slip of the tongue and an already bad situation can be made worse. Crucial Conversations: Tools For Talking When Stakes Are High teaches how to be assertive but not abrasive, keep the conversation focused and moving forward, how to remain calm and listening when the other party isn't and how to feel safe in the conversation. This book is an essential tool for communication in both personal and professional relationships. 

Discussion: Week 1: chapters 1-6, week 2: chapters 7-11