Crucial Confrontations addresses issues of broken promises, violated expectations and negative behavior. This book teaches how to resolve difficult dynamic situations at work and at home by learning how to keep promises, strengthen relationships and influence positive behavior. All relationships, whether business or personal, have hidden potential. Crucial Confrontations teaches how to find that potential and launch it to the next level. 

Discussion: Week 1: chapters 1-5, week 2: chapters 6-9