Course Catalog
Best Customer Service Practices
Think you know all there is to know about Customer Service? Think again. Just as there is a broad array of new ways to gain a customer, there are new, different ways to build clientele loyalty. Make sure you treat your customers as well or better than your competition. *This class is fully online, registered participants will receive 30 days to watch, review, and complete.
Dealing with Difficult Conversations
Dealing with difficult conversations is not uncommon, we've all been there! How we handle them though, makes all the difference! In this webinar, you'll learn what people normally think about before a confrontation; the one BIG mistake most commonly made; the surprising things we both need out of the discussion; the surprising way you can tell if you're making progress toward a solution. *This class is fully online and free, registered participants will receive 30 days to watch, review, and complete.
Food for Fitness
Fuel for a healthy body Eating right is key to looking and feeling well, but today's hectic lifestyle presents challenges to the traditional three square meals a day philosophy. Dr. Warren Willey (Drwilley.com) shares tips and tricks for simple diet changes to help you look and feel better. Understand how carbohydrates and proteins affect your body, and how proper use of these nutrients can change your shape forever. Bring all your diet questions and let Dr. Willey help make sense of the confusing information in the media. *This class is fully online, registered participants will receive 30 days to watch, review, and complete.
Team Building for Small Teams
Teams aren't just confined to the wide world of sports. In this webinar, learn essential keys to building a great workplace team. *This class is fully online, registered participants will receive 30 days to watch, review, and complete.
Twitter for Professionals
How to use it in business. Twitter is a hot tech tool for professionals across all industries. But how can you develop a Twitter strategy and use Twitter effectively? Get tips and advice on utilizing Twitter to leverage personal and professional development. By the end of this session you will: Recognize ways to use Twitter to expand your business reach in a meaningful, planned approach. Develop ideas for your own personal and professional uses of Twitter. Gain insight into managing your Twitter time effectively. Understand how to build an engaged Twitter following, and what that following can do for you and your company. *This class is fully online, registered participants will receive 30 days to watch, review, and complete.
Upside Down Evaluations
A powerful tool for growth Employee evaluations are an important tool for managers, yet most employees would rather visit the dentist than have to sit through an annual review. Used correctly, performance evaluations can transform individuals and corporations. This webinar teaches participants the effective use of "Upside Down" or "360 Degree" evaluations. The benefit of this evaluation method is that the recipient gains a "full" view of performance from multiple sources. It also helps employees understand and compare the differences between how they see themselves and how others in their sphere of influence see them. Do you want to change behavior in your workplace? Do you want to increase collaboration and communication? Does your business just need a new direction or a new way to gain information? This workshop outlines simple steps an organization can take which lead to real change and improvement through the Upside Down Employee Evaluation method. *This class is fully online, registered participants will receive 30 days to watch, review, and complete.